SN

Our Services

How we measure our performance

Our Timelines

1

Dissemination of the Finance and Appropriation Accounts of the States1 and Audit reports of the CAG through the website of the CAG

Average time taken from the date of tabling of Accounts and Reports in the Parliament or the State Legislature as the case may be, to the date of uploading the same on the website of the CAG

2 working days from the date      of      tabling      in Parliament/State Legislature

1Union Accounts are hosted on the website of the Controller General of Accounts after these are laid in Parliament.

SN

Our Services

How we measure our performance

Our Timelines

1

Issue of Pension Payment Orders

Average time taken for issue of Pension Payment Order, from the date of receipt of pension papers along with service books from the respective Drawing and Disbursing Office (DDO)

30 working days from the date of receipt of pension papers complete in all respects

2

Finalization of revision of pension cases

Average time taken for finalization of pension revision cases, from the date of receipt of pension papers along with service books from the respective DDO

30 working days2 from the date of receipt of pension papers complete in all respects in respect of individual pensioner

2Where revision of pension due to Pay Commission recommendations, etc., are received in large numbers simultaneously, some timelines may get extended.

3

Re-authorisation of Pension Payment Orders in cases requiring changes in details (name of family pensioner, etc.)

Average time taken for revision of Pension Payment Orders, from the date of receipt of application from the respective DDO

15 working days from the date of receipt of application complete in all respects

4

Request for additional information/ documents, if application is incomplete

Average time taken to scrutinise application on its receipt

5 working days from the date of receipt of application

5

Attending        to Complaints

Online registration of complaints can be done through Online Grievance Redressal System of respective AG offices. Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post.

30 working days from the date of receipt of the complaint (both online and offline)

SN

Our Services

How we measure our performance

Our Timelines

1

Issue of orders for final withdrawal

Average time taken for issue of orders for final withdrawal, from the date of receipt of application from the respective DDO

20 working days from the date of receipt of application complete in all respects

2

Issue of annual statements to the GPF subscribers

Issuing GPF statements by 31 July of every year

31 July following the end of the financial year, on receipt of complete information/ schedule from State’s Accounts rendering units

3

Request for additional information/ documents, if application is incomplete

Average time taken to scrutinise application on its receipt

5 working days from the date of receipt of application

4

Attending to Complaints

Online registration of complaints can be done through Online Grievance Redress System of respective AG offices. Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post.

30 working days from the date of receipt of the complaint (both online and offline)

Sh. Arvinder Pal Singh Sahni, DAG

Phone: 0172-2615175

Sh. Lakshay Kumar Chowdhury, DAG

Phone: 0172-2613211