a. Giving personal hearing to an individual member of staff regarding their difficulties or grievances.
b. Assistance to staff suddenly taken ill or those chronically ill. Helping in securing admission in places of treatment.
c. Helping, in cases of need, in securing admission of children in schools, colleges and other educational institutions.
d. Assisting, in cases of need, families of persons on protracted tours.
e. Attending to the difficulties faced by the survivors of the members of the deceased Government servant’s family in the settlement of the claims and to render help for compassionate appointment, if any.
f. Attending to all the work relating to the Central Government Employees Health Scheme including the complaint, if any.   
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