Recognising

The rights of the stakeholders to receive prompt settlement of their Entitlements, Pensionary benefits and Provident Fund Balance dues.

Conscious of our responsibility as scrutinizing and authorizing authority

In Evidence of our commitment to provide and maintain the highest quality of service

We Resolve

• To authorize Pensionary benefits in 30 working days from the date of receipt of pension papers complete in all respects, Provident Fund dues within 20 working days from the date of receipt of application complete in all respects and issue Pay Slips within 20 working days from the date of receipt of application
• To address the concerned authorities in respect of deficiencies and defects within one month and to keep the beneficiaries informed of such actions
• To acknowledge receipt of all complaint cases within one week
• To furnish final replies to complaints relating to retirement benefits within two months of their receipt
• To furnish final replies to correspondence relating to discrepancies in General Provident Fund Accounts within three months of receipt

We Further Resolve

To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’

Citizen charter

 Ms. Atoorva Sinha

 Accountant General (A&E)

Instances of non fulfilment of any of these resolves may be brought to the attention of the Sr.Dy.Accountant General/Dy.Accountant General concerned for redressal within one month.