Recognizing

The right of the pensioners to receive prompt settlement of their pensionary benefits dues

Conscious of

our responsibility as scrutinizing and authorizing authority

In Evidence of

our commitment to provide and maintain the highest quality of service.

We resolve

To authorize pensionary benefits within two months of receipt of the cases complete in all respects.

To address the concerned authorities, in respect of deficiencies and defects within one month; and to keep the beneficiaries informed of such action.

To acknowledge of all complaint cases within one week.

To furnish final replies to complaints relating to retirement benefits within two months of their receipt.

We further resolve

To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’.

suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’.