CITIZEN’S CHARTER

Regional Capacity Building and Knowledge Institute (RCB&KI), Jaipur

Indian Audit & Accounts Department
Office of the Comptroller and Auditor General of India

1. Vision

To emerge as a Centre of Excellence in capacity building by imparting high-quality, innovative and need-based learning programmes that strengthen professional competence, promote knowledge sharing, and support excellence in public sector auditing, accounting and financial management.

2. Mission

To enhance the knowledge, skills and competencies of officers and staff of the Indian Audit & Accounts Department through structured training programmes, seminars, workshops and knowledge-sharing initiatives, thereby contributing to efficient, transparent and accountable public administration.

3. About the Institute

The Regional Capacity Building and Knowledge Institute (RCB&KI), Jaipur is one of the Regional Training Institutes of the Indian Audit & Accounts Department functioning under the Comptroller and Auditor General of India.

The Institute is responsible for planning, organizing and conducting training programmes for officers and staff of various field offices of the Indian Audit & Accounts Department. It also serves as a platform for continuous professional development through induction courses, refresher programmes, specialized domain training, workshops, regional conferences and All India seminars.

The Institute continuously updates its training methodology to meet emerging professional requirements and encourages sharing of knowledge, experience and best practices across the Department.

4. Objectives

The Institute aims to:

• Build professional competence of officers and staff of the Indian Audit & Accounts Department.
• Develop technical, managerial and leadership capabilities.
• Promote continuous learning and knowledge sharing.
• Organize high-quality classroom, online and blended learning programmes.
• Conduct seminars, workshops and conferences on emerging issues in public sector auditing, accounting and governance.
• Support departmental reforms through capacity building initiatives.

5. Services Provided

The Institute provides the following services:

• Induction Training Programmes
• Refresher Training Programmes
• Specialized Training Programmes on Audit, Accounts, Finance, IT and other professional subjects
• Mid-career Capacity Building Programmes
• Regional Workshops and Conferences
• All India Seminars and National Level Knowledge Sharing Programmes
• Faculty Development Programmes
• Development and dissemination of training material and e-learning resources
• Maintenance of training records and issue of participation certificates
• Knowledge Management and dissemination of best practices

6. Service Delivery Standards

Service	Performance Indicator	Timeline
Publication of Annual Training Calendar	Calendar issued after approval of Competent Authority	Before commencement of Training Year
Communication of Training Schedule	Intimation to nominated offices/participants	Normally 2–4 weeks before commencement of programme
Conduct of Training Programmes	Training conducted as per approved schedule	As per Training Calendar
Training Material	Course material made available	Before or on the first day of training
Registration of Participants	Registration completed	Before commencement of session
Issue of Certificates	Certificates issued after successful completion	Within 7 working days
Collection of Participant Feedback	Feedback collected from participants	On completion of every programme
Analysis of Feedback	Feedback analysed for quality improvement	Within 15 working days

 

7. Our Commitment

RCB&KI, Jaipur is committed to:

• Providing quality professional training.
• Maintaining transparency and fairness in all training-related activities.
• Ensuring a learner-friendly environment.
• Engaging experienced faculty and subject experts.
• Updating course content based on departmental requirements.
• Promoting innovation and digital learning.
• Continuously improving training standards through participant feedback.

8. Expectations from Participants

Participants are expected to:

• attend all sessions punctually.
• maintain discipline and professional conduct.
• participate actively in discussions and learning activities.
• complete assignments, assessments and feedback forms.
• follow the instructions issued by the Institute.
• respect Institute property and maintain cleanliness.
• observe all safety and security instructions.

9. Grievance Redressal

The Institute is committed to prompt and fair redressal of grievances relating to training and administrative services.

Grievances may relate to:

• Training nominations
• Training schedule
• Hostel or classroom facilities
• Course administration
• Certificates
• Any other service provided by the Institute

Every effort shall be made to acknowledge grievances promptly and resolve them in a time-bound manner.

10. Right to Information (RTI)

The Institute complies with the provisions of the Right to Information Act, 2005.

Central Public Information Officer (CPIO)

Sh. Bhagwan Das
Senior Administrative Officer
Regional Capacity Building and Knowledge Institute, Jaipur
Indian Audit & Accounts Department
A.G. Colony, Bajaj Nagar
Jaipur – 302015, Rajasthan

Telephone: 0141-2704709 (Ext. 108)
E-mail: rtijaipur[at]cag[dot]gov[dot]in

First Appellate Authority

Sh. Pravindra Yadav
Director General
Regional Capacity Building and Knowledge Institute, Jaipur
Indian Audit & Accounts Department
A.G. Colony, Bajaj Nagar
Jaipur – 302015, Rajasthan

Telephone: 0141-2704709

Internal Committee (IC)

The members of Internal Committee under the PoSH Act, 2013 are as under: -

• Ms. Rekha Sandhu, Dy.AG, Chairperson
• Ms. Sudha Shukla, AAO, Member
• Shri Dinesh Kumar Lohar, AAO, Member
• Shri Raju Lal Sharma, Ar., Member
• Dr. Kanchan Mathur, NGO Representative

11. Feedback and Suggestions

Participants are encouraged to provide constructive feedback and suggestions for improvement of training programmes and Institute services.

Feedback received from participants shall be analysed and utilized for continuous improvement in training quality and service delivery.

12. Review of Citizen’s Charter

This Citizen's Charter shall be reviewed periodically to incorporate changes in organizational objectives, training methodology and stakeholder expectations.

13. Our Promise

Regional Capacity Building and Knowledge Institute, Jaipur shall strive to provide responsive, transparent, efficient and quality training services, foster continuous professional development and contribute to strengthening the institutional capacity of the Indian Audit & Accounts Department in achieving excellence in public sector auditing and accounting.