Citizen's Charter PDF(1211 KB)

Office of the Comptroller and Auditor General of India
9, Deen Dayal Upadhyaya Marg, New Delhi-110124

Vision

The vision of C&AG of India represents what we aspire to become: We strive to be a global leader and initiator of national and international best practices in public sector auditing and accounting and recognised for independent, credible, balanced and timely reporting on public finance and governance.

Mission

Our mission enunciates our current role and describes what we are doing today: Mandated by the Constitution of India, we promote accountability, transparency and good governance through high quality auditing and accounting and provide independent assurance to our stakeholders - the Legislature, the Executive and the Public - that public funds are being used efficiently and for the intended purposes.

Placing of the Annual Finance and Appropriation Accounts and the Audit Reports of the CAG on the website of the CAG

SN Our Services How we measure our performance Our Timelines
1 Dissemination of the Finance and Appropriation Accounts of the States1 and Audit reports of the CAG through the website of the CAG Average time taken from the date of tabling of Accounts and Reports in the Parliament or the State Legislature as the case may be, to the date of uploading the same on the website of the CAG 2 working days from the date of tabling in Parliament/State Legislature
  1Union Accounts are hosted on the website of the Controller General of Accounts after these are laid in Parliament.

Supplementary Audit of Accounts of Government Companies

SN Our Services How we measure our performance Our Timelines
1 Empanelment of Chartered Accountants (a) Average time taken to upload provisional panel on CAG website, from the last date for submission of online applications by Firms/LLPs (a) Second week of April every year
    (b) Average time taken to upload final panel on CAG website, from the last date for receipt of representations on the provisional panel (b) Fourth week of July every year

Grievance Redressal: Grievances with regard to provisional empanelment, if any, may be sent through email to sao2ca5@cag.gov.in during the period of hosting of the provisional panel on CAG website. Grievances with regard to final empanelment hosted on CAG website may be addressed to Director General (Commercial), Office of the C&AG of India, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124.

Pensionary Benefits

SN Our Services How we measure our performance Our Timelines
1 Issue of Pension Payment Orders Average time taken for issue of Pension Payment Order, from the date of receipt of pension papers along with service books from the respective Drawing and Disbursing Office (DDO) 30 working days from the date of receipt of pension papers complete in all respects
2 Finalization of revision of pension cases Average time taken for finalization of pension revision cases, from the date of receipt of pension papers along with service books from the respective DDO 30 working days from the date of receipt of pension papers complete in all respects in respect of individual pensioner
  2Where revision of pension due to Pay Commission recommendations, etc., are received in large numbers simultaneously, some timelines may get extended.
3 Re-authorisation of Pension Payment Orders in cases requiring changes in details (name of family pensioner, etc.) Average time taken for revision of Pension Payment Orders, from the date of receipt of application from the respective DDO 15 working days from the date of receipt of application complete in all respects
4 Request for additional information/ documents, if application is incomplete Average time taken to scrutinise application on its receipt 5 working days from the date of receipt of application
5 Attending to Complaints Online registration of complaints can be done through Online Grievance Redressal System of respective AG offices.Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. 30 working days from the date of receipt of the complaint (both online and offline)

Provident Fund Dues

SN Our Services How we measure our performance Our Timelines
1 Issue of orders for final withdrawal Average time taken for issue of orders for final withdrawal, from the date of receipt of application from the respective DDO 20 working days from the date of receipt of application complete in all respects
2 Issue of annual statements to the GPF subscribers Issuing GPF statements by 31 July of every year 31 July following the end of the financial year, on receipt of complete information/schedule from State’s Accounts rendering units
3 Request for additional information/ documents, if application is incomplete Average time taken to scrutinise application on its receipt 5 working days from the date of receipt of application
4 Attending to Complaints Online registration of complaints can be done through Online Grievance Redress System of respective AG offices.Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. 30 working days from the date of receipt of the complaint (both online and offline)

Gazetted Entitlement Functions

SN Our Services How we measure our performance Our Timelines
1 Issue of Pay Slips Average time taken for issue of Pay Slips from the date of receipt of application from the respective DDO 20 working days from the date of receipt of application
2 Issue of history of Service Sheets Average time taken for issue of History of Service Sheet from the date of receipt of application from the respective DDO 30 working days from the date of receipt of application
3 Request for additional information/ documents, if application is incomplete Average time taken to scrutinise application on its receipt 5 working days from the date of receipt of application
4 Attending to Complaints Online registration of complaints can be done through Online Grievance Redress System of respective AG offices.Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. 30 working days from the date of receipt of the complaint

Grievance Redressal (Items 1, 2 and 3): A link has been made available at https://cag.gov.in/en/home/our-office/7 in the CAG website to provide State-wise Grievance Redressal Mechanism for any type of entitlement related grievances. If not satisfied with the response or non-receipt of response, the subscribers may contact the Deputy Accountant General (Fund/Pension) of the Accountant General’s office concerned. For further resolution, subscribers may send email to the Senior Administrative Officer (Complaint) in CAG’s office at grstate2@cag.gov.in.

Performance Report of the Indian Audit and Accounts Department

SN Our Services How we measure our performance Our Timelines
1 Performance Report of the Indian Audit & Accounts Department A performance report giving an overview of the functioning and significant activities of the department is published every year for the benefit of our stakeholders, including legislators, executives, academia, and members of the public 6-9 months from the close of the financial year

If service is not rendered as per the timelines:

  • Inform/write to Ms. Vidhu Sood, Principal Director (SMU), Office of the C&AG, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124; Phone: 23236827; dgsmu@cag.gov.in
  • Send email to Strategic Management Unit of the Office of the C&AG, New Delhi at sao1smu@cag.gov.in

Central Public Information Officer

Senior Deputy Accountant General/Deputy Accountant General/Director/Deputy Director, in-charge of Administration in each of the offices of Principal Accountant General/Accountant General/Director General of Audit/Principal Director of Audit/Director of Audit that functions as an independent Public Authority is designated as PIO, and the Head of the office in these offices in the rank of Director General/Principal Accountant General/Accountant General/Principal Director is designated as Appellate Authority under the RTI Act.

For further information/clarifications contact:

Ms. A. Fani Rao
Dy. Director (Legal) and Central Public Information Officer (Headquarters)
Office of the Comptroller and Auditor General of India
9, Deen Dayal Upadhyay Marg, New Delhi 110124
Phone: 91-11-23509222
Fax: 91-11-23239335
Email: raof@cag.gov.in

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