Placing of the Annual Finance and Appropriation Accounts and the Audit Reports of the CAG on the website of the CAG

SN Our Services How we measure our performance Our Timelines
1 Dissemination of the Finance and Appropriation Accounts of the States1 and Audit reports of the CAG through the website of the CAG Average time taken from the date of tabling of Accounts and Reports in the Parliament or the State Legislature as the case may be, to the date of uploading the same on the website of the CAG 2 working days from the date of tabling in Parliament/State Legislature
  1Union Accounts are hosted on the website of the Controller General of Accounts after these are laid in Parliament.

Supplementary Audit of Accounts of Government Companies

SN Our Services How we measure our performance Our Timelines
1 Empanelment of Chartered Accountants (a) Average time taken to upload provisional panel on CAG website, from the last date for submission of online applications by Firms/LLPs (a) Second week of April every year
    (b) Average time taken to upload final panel on CAG website, from the last date for receipt of representations on the provisional panel (b) Fourth week of July every year

Grievance Redressal: Grievances with regard to provisional empanelment, if any, may be sent through email tosao2ca5[at]cag[dot]gov[dot]in during the period of hosting of the provisional panel on CAG website. Grievances with regard to final empanelment hosted on CAG website may be addressed to Director General (Commercial), Office of the C&AG of India, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124.

Pensionary Benefits

SN Our Services How we measure our performance Our Timelines
1 Issue of Pension Payment Orders Average time taken for issue of PPO from the date of receipt of pension paprs along with Service Book from the respective DDO 45 working days on receipt of orders
2 Finalization of revision of pension cases Average time taken for processing of revision of pension cases suo motto on receipt of orders from Authorities. 30 working days on receipt of orders
Where revision of pension is due to pay commission recommendations etc, and large number of cases are to be revised, time line may get extended.
3 Re authorization of PPOs in cases requiring changes in details( name and date of birth of family pensioner etc.) Re authorization of PPO is being dealt with by PAO. However, necessary information regarding change in details of pensioners/family pensioners is forwarded to PAO by this office 30 working days from the date of receipt of application
4 Request for additional information/documents, if application is incomplete Average time taken to scrutinize application on its receipt and time limit of 5 working days from the date of receipt of application
5 Attending to complaints Online registration of complaints can be done through Online Grievance Redressal System of respective AG Offices. Offline registration of complaints can be done through Grievance Redressal Cells in AG Offices and through post in 30 working days from the date of receipt of the complaint

Further, the timelines prescribed for processing of Superannuation pension cases are as follows:

Issue of pension papers to the retiring officials

Eight months before retirement

Submission of filled in pension papers by the retiring officials

Six months before retirement

Forwarding of pension proposals to PAO

Four months before retirement

 

Provident Fund Dues

SN Our Services How we measure our performance Our Timelines
1 Issue of orders for final withdrawal Average time taken for issue of orders for final withdrawal, from the date of receipt of application from the respective DDO 20 working days from the date of receipt of application complete in all respects
2 Issue of annual statements to the GPF subscribers Issuing GPF statements by 31 July of every year 31 July following the end of the financial year, on receipt of complete information/schedule from State’s Accounts rendering units
3 Request for additional information/ documents, if application is incomplete Average time taken to scrutinise application on its receipt 5 working days from the date of receipt of application
4 Attending to Complaints Online registration of complaints can be done through Online Grievance Redress System of respective AG offices.Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. 30 working days from the date of receipt of the complaint (both online and offline)

Gazetted Entitlement Functions

SN Our Services How we measure our performance Our Timelines
1 Issue of Pay Slips Average time taken for issue of Pay Slips from the date of receipt of application from the respective DDO 20 working days from the date of receipt of application
2 Issue of history of Service Sheets Average time taken for issue of History of Service Sheet from the date of receipt of application from the respective DDO 30 working days from the date of receipt of application
3 Request for additional information/ documents, if application is incomplete Average time taken to scrutinise application on its receipt 5 working days from the date of receipt of application
4 Attending to Complaints Online registration of complaints can be done through Online Grievance Redress System of respective AG offices.Offline registration of complaints can be done through Grievance redressal cells in AG offices and through post. 30 working days from the date of receipt of the complaint

Grievance Redressal (Items 1, 2 and 3): A link has been made available at https://cag.gov.in/content/entitlement in the CAG website to provide State-wise Grievance Redressal Mechanism for any type of entitlement related grievances. If not satisfied with the response or non-receipt of response, the subscribers may contact the Deputy Accountant General (Fund/Pension) of the Accountant General’s office concerned. For further resolution,subscribers may send email to the Senior Administrative Officer (Complaint) in CAG’s office at grstate2[at]cag[dot]gov[dot]in.

Performance Report of the Indian Audit and Accounts Department

SN Our Services How we measure our performance Our Timelines
1 Performance Report of the Indian Audit & Accounts Department A performance report giving an overview of the functioning and significant activities of the department is published every year for the benefit of our stakeholders, including legislators, executives, academia, and members of the public 6-9 months from the close of the financial year

If service is not rendered as per the timelines:

  1. Inform/write to Ms. Vidhu Sood, Principal Director (SMU), Office of the C&AG, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124; Phone: 23236827; dgsmu[at]cag[dot]gov[dot]in
  2. Send email to Strategic Management Unit of the Office of the C&AG, New Delhi at sao1smu[at]cag[dot]gov[dot]in

For further information/clarifications contact:

Public Information Officer

Sri D.Rajashekar,
Deputy Accountant General, Administration
Office of the Accountant General (Audit) Telangana
Phone:
040-23230670

Email : dustakar[dot]rajashekar[at]cag[dot]gov[dot]in

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